Pet Owners

Your First Visit

You Know Your Pet Better than Anyone

We take the time to listen to you and answer any questions you may have about prognosis, treatment plan, nutrition, and how to keep your pet happy and comfortable during treatment.

Your first consultation will last an hour to an hour and a half. Your pet’s oncologist will perform a physical exam, review medical records, and discuss treatment options with you, which may include surgery, chemotherapy and/or radiation oncology. Any additional lab work or diagnostics will be done at this time. By the end of the appointment or when we have all the medical information we need, we will meet with you to discuss a plan. Some owners find they need time to make a decision about the next step. We understand, and we want you to know you will not need to make a decision that day. However, if you wish to begin you pet’s treatment immediately, we will make our best effort to accommodate your schedule.

You will receive a written report within three business days of your appointment. We also will send copies of your report to your primary care veterinarian for his or her records and confer with him or her throughout your pet's treatment.

If you have any questions prior to your appointment, please call the office where your appointment is scheduled.

   Online Appointment Request    Printable New Client Registration Form

More than Meets the Eye

From the time we first meet until your pet completes treatment, we spend many hours reviewing your case, going over test results, consulting with other specialists, and talking to you and your veterinarian. The time we spend face-to-face is just a small piece of the picture.

1. Welcome!

We’re glad you and your veterinarian have chosen The Oncology Service to treat your pet.

2. You Might Think...

we’ve forgotten about you if you have to wait for a while. Actually, before you’re called to an exam room, we’re busy getting to know your pet’s case.

3. Rest Assured

Behind the scenes, we’re reviewing records, reading lab reports, possibly calling your vet with questions, and conferring with other TOS doctors.

4. Time to Meet

Now that we know your pet’s history, it’s time for us to get to know you and your pet better.

5. Let’s Take a Look

One of our oncologists will do a thorough exam of your pet, and ask you questions about his or her health. The doctor may need to order more lab tests or x-rays to make an informed diagnosis and treatment plan.

6. Behind the Scenes

We will perform any diagnostic tests the doctor has ordered, and gather all the information that’s pertinent to your pet’s case.

7. We Care

We do everything possible to make you and your pet comfortable while their care is in our hands.

8. The Team Approach

When you see one of our doctors, it’s like you’re seeing all of our doctors. Our clinicians meet on a regular basis to go over individual cases to share their opinions and different areas of expertise.

9. Constant Contact

We will stay in touch with your vet throughout treatment with regular updates on your pet’s progress. We are also always available for you to reach us by phone or email if you have questions.

10. What’s Next?

After consulting with you and your regular veterinarian, we will start treatment, always monitoring your pet’s comfort and health. We will work with you and your vet to help your pet live a longer, happier life.